Privacy Policy
Last updated: March 2026
At Rio Celeste Georgeous, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you book a tour, visit our website, or interact with us.
By using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Book a tour (tubing, hiking, horseback riding, coffee tour, or park tickets)
- Contact us via email, WhatsApp, or our website
- Subscribe to our newsletter
- Leave a review or comment
This information may include:
- Full name
- Email address
- Phone number (including WhatsApp)
- Number of participants and ages (for family tours)
- Any special requests or medical conditions relevant to your safety during the tour
We also automatically collect certain technical data when you visit our website, such as:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring website
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your personal information for the following purposes:
To process and confirm your tour reservations
To send you booking confirmations, reminders, and important updates
To communicate with you about your questions or special requests
To improve our website, tours, and customer service
To send promotional offers or travel tips (only if you have opted in)
To comply with legal obligations
We do not sell, rent, or trade your personal information to third parties.
3. Information Sharing
We only share your information when necessary to provide our services:
- Payment processors (such as Stripe or PayPal) to handle transactions securely
- Email service providers to send confirmations and newsletters
- Local guides and staff directly involved in your tour (only essential information)
- Legal authorities if required by law
All third-party providers are contractually obligated to protect your data and use it only for the purposes we specify.
4. Data Security
We take reasonable measures to protect your personal information from loss, misuse, unauthorized access, or disclosure. These include:
- Secure SSL encryption on our website
- Limited access to personal data within our team
- Regular security reviews
However, no online transmission is 100% secure. You share information at your own risk.
5. Cookies and Tracking Technologies
Our website uses cookies to:
- Remember your preferences
- Understand how visitors use our site (via Google Analytics)
- Improve your browsing experience
You can disable cookies in your browser settings, but this may affect some functionality of the site.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or incomplete data
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications at any time
To exercise these rights, contact us at: info@riocelestegeorgeous.com
7. Children’s Privacy
Our tours are family-friendly and welcome children. However, we do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected such information, please contact us immediately.
8. Third-Party Links
Our website may contain links to third-party sites (such as Waze, Google Maps, or payment processors). We are not responsible for their privacy practices. Please review their policies separately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review it periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: info@riocelestegeorgeous.com
Address: Calle Colonia Naranjeña, Provincia de Alajuela, Guatuso, 20101, Costa Rica
WhatsApp: +506 64578613
Thank you for trusting Rio Celeste Georgeous with your adventure. We’re honored to be part of your journey.