Privacy Policy

Last updated: March 2026

At Rio Celeste Georgeous, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you book a tour, visit our website, or interact with us.

By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

Book a tour (tubing, hiking, horseback riding, coffee tour, or park tickets)
Contact us via email, WhatsApp, or our website
Subscribe to our newsletter
Leave a review or comment

This information may include:

Full name
Email address
Phone number (including WhatsApp)
Number of participants and ages (for family tours)
Any special requests or medical conditions relevant to your safety during the tour

We also automatically collect certain technical data when you visit our website, such as:

IP address
Browser type and version
Pages visited and time spent
Referring website
Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

To process and confirm your tour reservations
To send you booking confirmations, reminders, and important updates
To communicate with you about your questions or special requests
To improve our website, tours, and customer service
To send promotional offers or travel tips (only if you have opted in)
To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

3. Information Sharing

We only share your information when necessary to provide our services:

Payment processors (such as Stripe or PayPal) to handle transactions securely
Email service providers to send confirmations and newsletters
Local guides and staff directly involved in your tour (only essential information)
Legal authorities if required by law

All third-party providers are contractually obligated to protect your data and use it only for the purposes we specify.

4. Data Security

We take reasonable measures to protect your personal information from loss, misuse, unauthorized access, or disclosure. These include:

Secure SSL encryption on our website
Limited access to personal data within our team
Regular security reviews

However, no online transmission is 100% secure. You share information at your own risk.

5. Cookies and Tracking Technologies

Our website uses cookies to:

Remember your preferences
Understand how visitors use our site (via Google Analytics)
Improve your browsing experience

You can disable cookies in your browser settings, but this may affect some functionality of the site.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Correct any inaccurate or incomplete data
Request deletion of your data (subject to legal obligations)
Opt out of marketing communications at any time

To exercise these rights, contact us at:
info@riocelestegeorgeous.com

7. Children’s Privacy

Our tours are family-friendly and welcome children. However, we do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected such information, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party sites (such as Waze, Google Maps, or payment processors). We are not responsible for their privacy practices. Please review their policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review it periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: info@riocelestegeorgeous.com
Address: Calle Colonia Naranjeña, Provincia de Alajuela, Guatuso, 20101, Costa Rica
WhatsApp: +506 64578613

Thank you for trusting Rio Celeste Georgeous with your adventure. We’re honored to be part of your journey.